We work with private practices (physician services and group practices), facilities (hospitals, urgent care and ambulatory surgery centers) and behavioral health providers (mental health clinics, behavioral health practices, and counseling and ABA therapy).

In most cases, no. Our team works inside the systems you already use, so your providers and front-desk staff keep their current workflow.

Billing and coding onboarding usually takes a few weeks while we set up system access, review your fee schedules and payer mix, and confirm workflows with your team. Payer credentialing runs on the payers' timelines, which are often 60 to 120 days, so we recommend starting it early.

Yes. Our A/R recovery team reviews aging accounts, identifies why each claim stalled or was denied, then corrects, resubmits or appeals it while it is still within the payer's filing limits. We also report the root causes so the same denials stop recurring.

We use AI to make our people faster and more accurate. It does not replace them. AI tools help scrub claims for errors before submission, suggest codes from clinical documentation, flag claims likely to be denied, and prioritize the A/R follow-up most likely to pay. Certified coders and billing specialists review the work and make the final decisions.

Yes. All patient information is handled under HIPAA, and we sign a Business Associate Agreement with every client. The AI tools we use run in secure, access-controlled environments. Your patients' data is never used to train public AI models, and a person reviews every claim before it goes out.

You receive regular reports on collections, days in A/R, denial rates and clean-claim rates, along with a dedicated account contact who walks you through the numbers and what we are doing to improve them.